There was a time when most of the companies were dependent on the voicemail owing to low cost and constant availability. With the time, most of the business owners have turned their back on the voicemail system. The main reason behind this is most of the customers prefer live agents to explain the product-related issues.
Therefore, more than 70% customers disconnect the call when they reach the voicemail. That’s why live answering service has become the first choice for the businesses.
Are you confused whether you should dump voicemail system for a live answering service or not? If yes, following pointers will give you a better idea:
Make customers happy
Most of the customers hate the voicemail system because they have to follow at least 7 to 10 steps to leave a message. This aspect not only makes customers frustrated but also affects the business’s reputation.
On the contrary, 24-hour answering service in UK always enhances the customer’s experience. The main reason behind this is the customers who can communicate with agents more comfortably. To bolster the business’s bottom line, most of the organizations approach UK BPO firms to avail the finest round the clock answering services.
The best aspect of the 24 hour answering service in UK is it keeps your customers happy all the time. Because customers can avail the desired resolutions at any time from anywhere and this fact gives them a confidence that you will always be there for them. This not only builds the brand’s value but also boosts the business’s bottom line.
On the other side, voicemail system always makes customers feel disrespected, which, in turn, leads to a high customer attrition rate.
Prevent language issues
The main problem that drives the customers up the wall is language issues. The primary reason behind this is some customers who aren’t comfortable with English, always face the hassle while leaving the message on voicemail.
Contrariwise, BPO firm’s live answering services always keep the language issues at bay. As agents know multiple languages and this fact offers a comfort to customers to speak in their preferred language.
All in all, if you are a business owner and thinking to make contact with a reputed UK BPO firm regarding the 24 hour answering service, just go for it.
Ensure high-profit levels
Being an owner of a company, you should already know that new customers are the lifeblood of any business. Therefore, it is imperative for you to be available round the clock to greet the prospects. As potential customers can contact you at any time to learn more about your products or services and this leads to high-profit levels.
The aspect that will leave you amazed is 4 out of 5 callers usually hang up when they reach to voicemail, which, in turn, leads to a loss of business.
Quite the reverse, if potential customers get greeted by a live person after the business hours, the former would like to do business with your company.