Top 4 Script Mistakes Call Centres in UK Don’t Want Agents to Make

call centre in UK

Every call centre in UK knows that support agents need a call script to interact with customers properly. Issuing the right call script to agents is extremely important so that they can handle queries coming on channels like telephone, live chat, email, etc. without breaking a sweat. And when service agents are more comfortable with call scripts, they are likely to provide resolutions without looking out for the same in scripts. But to get desired results while using scripts, it is significant for agents to have good listening and empathetic…

Read More